Letter to LBS

I had my LBS build up my bike, they quoted me a $100 to put it together but I ended up paying over $300. Also, they did not warrenty the work. This happend a while ago so I forgot all about it. I recently got this real cute post card from them but it brought back bad memories.

Eric,

I know you guys have been in business for a long time and you know what you are doing. Thus I how that my e-mail does not come across as the ramblings of an uninformed angry costumer. My family too owns and operates a business and can understand the frustration or dealing with uninformed clients.

I initially feared that writing this letter to explain my frustrations could alienated me with you and your staff when I come into your shop. However, after the bitter experience, I found my self driving over 60 miles to Lake Charles for all of my bicycle needs. I also did not want to rush to judgement and be hothead, so I have thought about this for several months and compared you bicycle shop to many other including Houston, Austin, Seattle, Lake Charles, and D.C. Without a doubt I can say that your shop has treated me the worst and misrepresent the product and services you offer.